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Basic Internet Troubleshooting
- Before you say anything I do understand the irony of posting this on the web. Please feel free to print this off for future reference.
Home ADSL
- Check your network cable phyical connection. Expect to see lights around or near the connection to indicate activity and power
- usually you will see two lights - one for power and one for network traffic (which will blink when active)
- If you don't see any lights this may indicate a problem with the network cable or your machine's hardware (the NIC). Try using a different machine and/or network cable.
- If wireless try moving closer to the Wireless Access Point. Or even better, plug in a network cable into your machine.
- Check that your internet connection is down
- Run a few different internet applications to check that it's across the board (eg inetner explorer and outlook express send/receive).
- start > Run > “cmd” enter > type “ping google.com”
- If you see replies then your internet is fine and the problem lies elsewhere
- start > Run > “cmd” enter > type “ipconfig /flushdns”
- Easier just to reboot your machine
- Check the link light on your modem/router
- If the link light is off then contact your Internet Service Provider
- Power Cycle your router
- In other words pull out the power chord and plug it back in again
- Do not press the reset button as this may wipe the settings of the device
- Check the phone line (plug in a phone to see if you get a dial tone)
- Contact your ISP (request a line test), they will also tell you if you have been naughty and not paid your bill
- Remove any devices that share the phone line (including line filters)
- Try using a different router/modem
- A new device will require configuring so please do not do this unless have done this before